Services

Seven areas that can be commissioned individually or in combination.

Project leadership, travel and expense

I lead undertakings with a defined end state: rollouts, system changes, post-merger integrations, building a central travel function. From clarifying the brief through delivery to handover into regular operations.

Typical outcomes

an undertaking with a clear target picture, scope and acceptance criteria
a rollout that keeps going
a documented handover into regular operations

Process and systems

Travel request, approval, booking, expense claim and the path into the general ledger as one chain. SAP Concur as the central platform, alongside add-ons such as Cytric, Navan or Yokoy and the interfaces to ERP and HR systems.

Typical outcomes

a documented process chain from request to posting in the general ledger
named owners for each process step
a list of the breaks, sorted by effort and impact

Governance, compliance and tax

Policy architecture, control points anchored in the system rather than in a document, and the tax interfaces: VAT and payroll tax on travel expenses.

Typical outcomes

a policy that is reflected in the system, not only on the intranet
clear responsibilities across travel, finance, HR, tax and legal
auditable control points in booking, approval and expense

Duty of care and travel risk management

Duty of care as a process rather than an emergency binder: risk assessment before booking, locating travellers, escalation paths, and the data gaps that open up when parts of a trip are booked outside the official channels. The traveller is at the centre, not control.

Typical outcomes

a duty of care process with named owners from booking to return
closed data gaps for rebookings and privately booked parts of a trip
escalation paths that work in an emergency without having to ask first

Bleisure and workation

Two hybrid forms, two areas of law. Bleisure, the business trip extended privately, touches payroll tax, statutory accident insurance and travel expense rules, and belongs with travel management. Workation, working from another location, touches social security, permanent establishment risk, the 183-day rule, A1 certificates and employment law, and usually sits with HR. Each needs its own rules.

Typical outcomes

short clauses for the travel policy, backed by management
an approval path without escalation loops
an auditable cost-neutrality check with compliant record-keeping

Sourcing and supplier management

TMC tenders, contracts with airlines, hotels and car rental providers, and the governance that follows: SLAs, escalation paths, business reviews.

Typical outcomes

a specification that can go out to tender
comparable offers instead of comparable brochures — up to 18 % cost reduction at improved service levels in a recent global TMC process
commitments that hold contractually, and a structure that follows up on them

Assessment

A day on site with everyone involved. The result is a short written finding: how the chain actually runs, where the breaks are, where nobody is responsible, and what needs to be decided first.

Typical outcomes

a short written finding
an order for the decisions to be made

Also as an interim role

These areas can also be taken on as line responsibility for a fixed term.