That is precisely why it gets left undone. I take the process on — in project leadership, in process work, or in a role for a fixed term.
Get in touchOne day on site or remote with all the functions involved, followed by a concise optimisation concept: a current picture, the key levers across governance, processes, data and duty of care, and a prioritised list of measures.
I lead undertakings with a defined end state: rollouts, system changes, post-merger integrations, building a central travel function. From clarifying the brief through delivery to handover into regular operations.
Travel request, approval, booking, expense claim and the path into the general ledger as one chain. SAP Concur as the central platform, alongside add-ons such as Cytric, Navan or Yokoy and the interfaces to ERP and HR systems.
Policy architecture, control points anchored in the system rather than in a document, and the tax interfaces: VAT and payroll tax on travel expenses.
Duty of care as a process rather than an emergency binder: risk assessment before booking, locating travellers, escalation paths, and the data gaps that open up when parts of a trip are booked outside the official channels. The traveller is at the centre, not control.
Two hybrid forms, two areas of law. Bleisure, the business trip extended privately, touches payroll tax, statutory accident insurance and travel expense rules, and belongs with travel management. Workation, working from another location, touches social security, permanent establishment risk, the 183-day rule, A1 certificates and employment law, and usually sits with HR. Each needs its own rules.
TMC tenders, contracts with airlines, hotels and car rental providers, and the governance that follows: SLAs, escalation paths, business reviews.
I know both sides of the table: the provider's, and that of the company negotiating with them.
If you have something that has been sitting unresolved for a while, write me a line about what it is.
Get in touch